Return & Exchange Policy
At RIBCOO, we want you to be happy with your purchase. If your item isn't right for you, you may request a return or exchange according to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
Be unused and unworn
Be in its original condition
Have all original tags and packaging attached
Not be washed, damaged, stained, or altered
Be returned within [5 days] of receiving the order
Items that do not meet these conditions may not be accepted.
Return Delivery Fee
If you choose to return an item for personal reasons, the return delivery/shipping fee must be paid by the customer.
This includes situations such as:
Change of mind
Incorrect size selected
Incorrect color selected
No longer wanting the product
Ordering multiple sizes and returning one
The return delivery fee will be the customer's responsibility and may be deducted from any applicable refund where appropriate.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
In such cases, RIBCOO will review the issue and, where the claim is approved, provide an appropriate solution such as a replacement or refund. Return delivery costs for an approved defective or incorrect item will be covered by RIBCOO.
Please provide clear photos or videos of the item and packaging when contacting us.
How to Request a Return
Contact us at [email protected] with your order number.
Tell us the reason for your return.
Wait for return instructions from our team.
Package the item securely in its original condition.
Send the package using the instructed return method.
Once we receive and inspect the item, we'll process the approved return.
Refunds
Approved refunds will be processed after the returned item has been received and inspected.
Depending on the payment method and payment provider, it may take additional time for the refunded amount to appear in your account.
Original delivery charges are generally non-refundable, except where the return is due to an approved defective, damaged, or incorrect item.
Exchanges
If you need a different size or eligible replacement, please contact us before sending the item back. Exchanges are subject to product availability.
The customer is responsible for return delivery costs for size or preference-based exchanges.
Non-Returnable Items
We may not accept returns for items that:
Have been worn or washed
Are damaged after delivery due to customer use
Have missing tags or packaging
Have been altered
Are returned after the applicable return period
Contact Us
For return or exchange requests, contact:
Email: [email protected]
Phone/WhatsApp: +880 1797703131
Business Hours: 10am to 5pm
RIBCOO reserves the right to inspect returned items and determine whether they meet the return conditions.
